Frequently Asked Questions

Care Instructions for Wooden Earring Products

To maintain the longevity, quality and appearance of your wooden earrings, handle with gentle care:

✨ Gently dry wipe with a soft cloth after each use, or occasionally.

✨ Avoid exposure to harsh chemicals or excessive moisture.

✨ Store in a dry place away from direct sunlight.

✨ If traveling, place in a sturdy, rigid box or case, if not hanging from your ears.

Extra tip - The back of each wooden piece is left as natural bare wood, if you wish to apply essential oil there like a diffuser.

Shipping Policy

I offer domestic and international shipping. Both include flexible delivery options to accommodate when you would like to receive your items. These shipping rates are calculated at checkout based on your location and order weight.

As a responsible buyer, always ensure your shipping address is accurate during checkout. It helps all of us :)

For orders already placed, refer to your original order confirmation email to review your chosen shipping method, and the most accurate tracking and shipping details.

Returns Policy

As a super small business, I do not offer returns, refunds, or exchanges at this time - all sales are final. Thank you for understanding.

I absolutely want you to be thrilled about your items. If you have any questions about the best care instructions, review the FAQs page. If there are questions or concerns about your order, contact me.

Lost or Delayed Packages

I want your order to arrive safely so you can be thrilled about your new products. I need your help for this - please ensure your shipping address is accurate at checkout.

While I try my best so that all items are packaged securely and shipped within my promised timeframe, WILD DAYZ is not responsible for lost, stolen, or delayed packages once they are handed over to the shipping carrier.

If your package is delayed, please check your tracking information first (via your original order confirmation email) for updates, then contact the carrier directly. 

Are your earrings suitable for sensitive ears / non-hypooallergenic?

Yes, my earring creations are designed with sensitivity in mind. I use high quality non-hypoallergenic stainless steel hardware to assemble the wooden pieces, which minimizes the risk of irritation, making them suitable for individuals with sensitive ears. 

Plus, stainless steel is highly resistant to tarnish and rust ;)

Are your earrings lightweight?

Incredibly. Sustainably made from wood, and sustainable for your wonderful ears hehe.

Most customers are surprised and thrilled about this. You can find the weight of every pair of earrings in their product description.

Do you offer custom designs?

Currently, I do not offer custom designs. However, I am continually exploring new ideas and inspirations for future collections. I encourage you to sign up for the newsletter to receive the first know on product launches via the sign up at the bottom of my website pages.